Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizzajets.digital, place orders online, use our digital services, or otherwise interact with us. We are committed to protecting your personal information and your right to privacy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services. By accessing or using pizzajets.digital, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable state privacy regulations.

1. About Us

Jet's Pizza operates the website pizzajets.digital and provides online food ordering and related digital services. Our contact details for all privacy-related matters are as follows:

For all privacy inquiries, data access requests, or complaints, please contact us using the details above. We will respond to all verified requests within the timeframes required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The categories below describe the types of data we may collect about you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (for age verification purposes)
• Username and password (stored in encrypted form)
• Profile picture or avatar (if provided voluntarily)

2.2 Order and Transaction Data

When you place an order through our website or affiliated platforms, we collect:

• Order history, including items ordered, quantities, customizations, and special instructions
• Payment information (credit/debit card details, digital wallet identifiers) — note that full card numbers are processed by our PCI-DSS compliant payment processors and are not stored on our servers
• Transaction amounts, timestamps, and order status information
• Delivery preferences and instructions
• Refund and dispute records

2.3 Usage and Behavioral Data

As you navigate our website and digital platforms, we automatically collect certain usage information, including:

• Pages viewed, links clicked, and sections of the website accessed
• Time spent on specific pages
• Search queries entered on our website
• Products viewed, added to cart, or removed
• Referring URLs (the website or link that directed you to our site)
• Session duration and visit frequency
• Features used and actions taken within our digital services

2.4 Device and Technical Information

We automatically collect technical data about your device and internet connection, including:

• IP address
• Browser type, version, and language settings
• Operating system and version
• Device type (desktop, mobile, tablet) and device identifiers
• Screen resolution and display settings
• Time zone settings
• Network provider information
• Cookie identifiers and similar tracking technologies

2.5 Location Information

With your consent or as necessary to provide delivery services, we may collect:

• Precise geolocation data (if you grant permission through your device settings)
• Approximate location derived from your IP address
• Delivery address information provided by you during checkout

2.6 Communications Data

When you contact us or interact with us through various channels, we collect:

• Contents of emails, messages, and correspondence sent to us
• Customer service interaction records, including call logs (if applicable)
• Survey responses and feedback submissions
• Reviews and ratings you submit about our products or services
• Social media interactions and messages if you contact us via social platforms

2.7 Marketing and Preference Data

To personalize your experience and provide relevant communications, we collect:

• Marketing communication preferences and opt-in/opt-out choices
• Loyalty program participation and points balances
• Coupon and promotional code usage history
• Food preferences and dietary information provided voluntarily
• Favorite items and saved customizations

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your account or interact with our social media profiles
• Third-party delivery partners and aggregator platforms
• Analytics providers and advertising networks
• Identity verification services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes, relying on appropriate legal bases under applicable law:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation, packaging, and delivery
• Creating and managing your account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, updates, and delivery notifications
• Responding to customer service inquiries and resolving complaints
• Facilitating returns, refunds, and dispute resolution

3.2 Website and Service Improvement

• Analyzing website traffic patterns and user behavior to enhance site functionality
• Identifying and fixing technical bugs and performance issues
• Conducting A/B testing and product research to improve our offerings
• Developing new features, menu items, and services based on user feedback and behavior
• Monitoring and ensuring website security and preventing unauthorized access

3.3 Personalization and Recommendations

• Personalizing your browsing experience based on your past orders and preferences
• Providing personalized menu recommendations and promotional offers
• Remembering your saved addresses, payment methods, and customizations
• Tailoring our communications to your interests and behavior

3.4 Marketing and Promotional Communications

With your consent or where otherwise permitted by law, we use your information to:

• Send promotional emails, SMS messages, and push notifications about deals, new menu items, and special events
• Display targeted advertisements on our website and third-party platforms
• Run loyalty programs, sweepstakes, contests, and other promotional campaigns
• Conduct market research and customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying STOP to SMS messages, or contacting us at [email protected].

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public
• Maintaining records for accounting, tax, and audit purposes

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Our website uses cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. These include:

• Strictly Necessary Cookies: Essential for the website to function, including session management, shopping cart functionality, and secure login.
• Performance and Analytics Cookies: Collect anonymous information about how visitors use our website, helping us identify popular pages and areas for improvement.
• Functional Cookies: Remember your preferences, such as saved addresses, language settings, and personalization choices.
• Marketing and Advertising Cookies: Track your browsing habits to deliver relevant advertisements on our website and across the internet.

4.2 Third-Party Tracking

We may allow third-party service providers, including Google Analytics, Meta Pixel, and advertising networks, to place cookies on your device when you visit our website. These third parties collect information about your online activities over time and across different websites.

4.3 Managing Cookies

You can manage your cookie preferences through your browser settings, our cookie consent banner, or by opting out through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info. Note that disabling certain cookies may affect the functionality of our website. For detailed information about our cookie practices, please refer to our full Cookie Policy available on our website.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors: To securely process your transactions
• Delivery partners: To fulfill your food orders at your location
• Cloud hosting and IT services: To store and manage our website infrastructure
• Email and SMS marketing platforms: To send communications with your consent
• Analytics providers: Including Google Analytics and similar services
• Customer support platforms: To manage and resolve customer inquiries
• Fraud prevention services: To detect and prevent unauthorized transactions

All service providers are contractually obligated to use your information only as directed by us, to maintain appropriate security measures, and to comply with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation under federal or state law
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your information with additional third parties when we have obtained your explicit consent to do so, such as for co-branded promotions or partnership programs.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other lawful purposes.

6. Data Security

Jet's Pizza takes the security of your personal information seriously and has implemented a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, alteration, and disclosure.

6.1 Security Measures We Implement

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data at rest is encrypted using industry-standard AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis. All staff with access to personal data undergo privacy and security training.
• Payment Security: Payment card information is processed through PCI-DSS Level 1 compliant payment processors. We do not store full credit or debit card numbers on our systems.
• Firewalls and Intrusion Detection: We maintain firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Two-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable breach notification laws, including state data breach notification statutes.

6.2 Limitations of Security

While we use commercially reasonable security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you believe your account has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data destruction procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: While we do not sell personal information for monetary value, we may share certain data with advertising partners. You have the right to opt out of such sharing by contacting us or using available opt-out mechanisms.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.

8.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we honor the following rights to the extent practicable and as required by applicable law:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Opt-Out of Marketing: Opt out of receiving marketing communications at any time
• Withdraw Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of processing before withdrawal

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: pizzajets.digital

We will verify your identity before processing your request to prevent unauthorized access to or disclosure of personal information. Verification may require you to provide additional information. We will respond to verified requests within 45 days as required by the CCPA/CPRA, with a possible 45-day extension if reasonably necessary, provided we notify you of the extension within the first 45-day period. We may deny requests that are unfounded, excessive, or clearly repetitive.

8.4 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. The agent must provide written authorization signed by the consumer or a power of attorney granted under California Probate Code. We may require additional verification to confirm the agent's identity and authority.

9. Children's Privacy

Jet's Pizza does not knowingly market to, collect information from, or target individuals under the age of 13. Our website and online ordering platform are not directed at children. We do not knowingly collect personal information from children under 13 years of age in violation of the Children's Online Privacy Protection Act (COPPA).

If you are a parent or legal guardian and believe that your child under the age of 13 has provided personal information to us without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records upon verification.

We also encourage parents and guardians to monitor their children's internet use and to help enforce this policy by instructing their children never to provide personal information on our website without parental permission.

Users between the ages of 13 and 17 are strongly encouraged to review this Privacy Policy with a parent or guardian before using our services. By using our website, you represent that you are at least 18 years of age, or that you are the parent or legal guardian of a minor and consent to such minor's use of the website.

10. International Data Transfers

Jet's Pizza operates primarily within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws of the United States may differ from those in your country of residence. By using our website and services, you consent to the transfer of your information to the United States and to the processing of that information in accordance with this Privacy Policy and applicable U.S. law.

If we transfer personal information internationally, we take steps to ensure that such transfers comply with applicable law and that appropriate safeguards are in place to protect your information, including:

• Entering into data processing agreements with service providers that include appropriate contractual protections
• Ensuring service providers are certified under recognized privacy frameworks where applicable
• Implementing technical and organizational measures to protect personal data during transfer

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Jet's Pizza. These links are provided for your convenience and information. We have no control over and are not responsible for the privacy practices or content of such third-party sites. This Privacy Policy does not apply to any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

Third-party services integrated into our website, such as payment processors, social media plugins, and mapping services, are governed by their own privacy policies. Please review the privacy policies of these services directly.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, our website does not respond to DNT browser signals because there is no universally accepted standard for how DNT signals should be interpreted. However, you can manage your tracking preferences through our cookie consent tool and through your browser settings.

We continue to monitor industry developments and regulatory guidance regarding DNT and may update our practices accordingly.

13. Your Choices and Opt-Out Options

We respect your right to control how your personal information is used. You have the following options to manage your information and preferences:

13.1 Email Marketing

You may unsubscribe from our promotional email communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders and account.

13.2 SMS and Push Notifications

To opt out of SMS marketing messages, reply STOP to any promotional text message. To disable push notifications, update your device settings or notification preferences within your account profile.

13.3 Targeted Advertising

You may opt out of interest-based advertising through:

• The Digital Advertising Alliance: optout.aboutads.info
• The Network Advertising Initiative: optout.networkadvertising.org
• Google Ads Settings: adssettings.google.com

13.4 Account Deletion

You may request deletion of your account and associated personal information by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes, such as transaction records for tax compliance.

14. How to File a Privacy Complaint

If you have concerns about how Jet's Pizza handles your personal information, we encourage you to contact us first so that we can attempt to resolve the matter directly.

14.1 Contact Us Directly

Please direct your privacy concerns or complaints to:

• Email: [email protected]
• Website: pizzajets.digital

We will acknowledge receipt of your complaint within 10 business days and endeavor to resolve your concern within 45 days.

14.2 Federal Trade Commission (FTC)

If you believe your privacy rights have been violated and you are unable to resolve the matter with us directly, you may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including privacy regulations in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.3 California Residents — California Attorney General

California residents who wish to exercise their rights under the CCPA/CPRA or report potential violations may also contact the California Privacy Protection Agency (CPPA) or the California Attorney General:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

14.4 Other State Residents

Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Texas, Florida, and others) may also contact their respective state Attorney General's office or relevant data protection authority to report privacy concerns or file complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification if we have your email address on file
• Displaying a prominent notice on our website when you next visit

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes. If you disagree with any changes to this Privacy Policy, you should discontinue use of our website and contact us to close your account.

16. Contact Information for Privacy Inquiries

For any questions, concerns, requests, or complaints related to this Privacy Policy or our data practices, please contact our Privacy Team using the details below:

We are committed to resolving privacy inquiries promptly and in good faith. Please include your name, contact information, a description of your concern, and any relevant details about your interaction with our website or services when reaching out to us.