Terms of Service

Please read these Terms of Service carefully before using the website located at pizzajets.digital or placing any order through our platform. By accessing or using our website, you agree to be bound by these Terms of Service in their entirety.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Jet's Pizza ("Company," "we," "us," or "our"), accessible at pizzajets.digital and reachable at [email protected]. By accessing, browsing, or using our website, mobile applications, online ordering system, or any other digital or physical services we offer, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using our website and services. Your continued use of our platform following the posting of changes to these Terms will constitute your acceptance of those changes.

You represent that you are at least eighteen (18) years of age, or if you are between thirteen (13) and seventeen (17) years of age, that you are using our services under the direct supervision of a parent or legal guardian who has agreed to these Terms on your behalf. Individuals under thirteen (13) years of age are strictly prohibited from using our services.

These Terms apply to all visitors, users, and others who access or use our services, whether through the website, mobile devices, telephone, in-store, or any other means of interaction with our Company.

2. Description of Services

Jet's Pizza operates as a food service business offering customers the ability to order pizza and related food products through various channels, including but not limited to our website at pizzajets.digital, telephone orders, and in-store visits. Our services include the following:

2.1 Online Ordering

We provide an online ordering platform through which customers may browse our menu, customize food items, place orders for delivery or in-store pickup, and process payments securely. The online ordering system is provided as a convenience and may be subject to technical limitations, service interruptions, or geographic restrictions.

2.2 Delivery Services

Subject to availability and geographic coverage, we offer food delivery services to residential and commercial addresses within our designated delivery zones. Delivery times are estimates only and are subject to change based on order volume, traffic, weather conditions, and other factors beyond our reasonable control. We reserve the right to modify our delivery zones, hours, and minimum order requirements at any time without prior notice.

2.3 In-Store Pickup (Carry-Out)

Customers may place orders online or by telephone for in-store pickup. Orders must be collected within a reasonable time period after the confirmed pickup time. We are not responsible for the quality or temperature of food products that are not collected within a timely manner.

2.4 Catering and Special Orders

We may offer catering services and special orders for events, gatherings, or large group functions. Such services are subject to separate agreements, availability, advance notice requirements, and minimum order thresholds. Please contact us at [email protected] for catering inquiries.

2.5 Loyalty and Promotional Programs

From time to time, we may offer loyalty programs, promotional discounts, coupon codes, or special offers. These programs are subject to their own terms and conditions, expiration dates, and eligibility requirements. We reserve the right to modify, suspend, or terminate any promotional program at our sole discretion.

We reserve the right to modify, discontinue, or restrict access to any of our services at any time, with or without notice, and without liability to you or any third party.

3. User Obligations and Prohibited Activities

As a condition of your use of our services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree that you will not engage in any of the following prohibited activities:

3.1 General User Obligations

• Provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.
• Maintain the security and confidentiality of any account credentials, including usernames and passwords.
• Promptly notify us of any unauthorized use of your account or any other security breach at [email protected].
• Use our services only for lawful purposes and in compliance with these Terms.
• Ensure that any payment information provided is valid, accurate, and belongs to you or that you have explicit authorization to use.

3.2 Prohibited Activities

You expressly agree that you will not:

• Use our website or services for any unlawful purpose or in violation of any applicable laws, including but not limited to the Federal Trade Commission Act ("FTC Act"), consumer protection regulations, or any applicable state statutes.
• Attempt to gain unauthorized access to any portion of our website, servers, networks, or systems connected to our services.
• Introduce any viruses, trojan horses, worms, malware, ransomware, or other harmful or disruptive code into our systems.
• Use any automated means, bots, scrapers, crawlers, or similar technologies to access, collect data from, or interact with our website without our express written permission.
• Impersonate any person or entity, including our employees, agents, or other customers.
• Submit false, fraudulent, or misleading orders, complaints, or reviews.
• Engage in any conduct that restricts or inhibits any other user's ability to use or enjoy our services.
• Attempt to circumvent, disable, or interfere with security features of our website or services.
• Collect or harvest any personally identifiable information from our website without authorization.
• Use our platform to transmit unsolicited commercial communications (spam) or engage in any form of phishing or fraudulent communication.
• Place orders with no intention of payment or receipt, or engage in chargeback fraud.
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure.

Violation of any of these prohibitions may result in the immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through our website at pizzajets.digital, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, and the overall design, appearance, and feel of the website ("Intellectual Property"), are the exclusive property of Jet's Pizza or our licensors and are protected by applicable United States and international intellectual property laws, including the Lanham Act, the Copyright Act (17 U.S.C. § 101 et seq.), and applicable state intellectual property statutes.

4.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website solely for personal, non-commercial purposes related to placing food orders and using our services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any of our Intellectual Property.
• Use any data mining, robots, or similar data gathering or extraction methods.
• Download or copy account information for the benefit of any third party.
• Use our trademarks, logos, or branding without our express written permission.

4.2 User-Generated Content

If you submit reviews, comments, feedback, photographs, or any other content to us through our website or social media channels ("User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe the intellectual property rights or privacy rights of any third party.

4.3 Feedback

Any feedback, suggestions, or ideas you provide to us regarding our services ("Feedback") shall be treated as non-confidential and non-proprietary, and we shall be free to use such Feedback for any purpose without compensation or attribution to you.

5. Payment Terms

By placing an order through our website or any other ordering channel, you agree to pay all charges associated with your order, including the price of food items, applicable taxes, delivery fees, service fees, and any gratuity you choose to add. All prices displayed on our website are in United States Dollars (USD) and are subject to change without prior notice.

5.1 Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payment transactions are processed through secure third-party payment processors. We do not store your full credit card information on our servers.

5.2 Order Confirmation and Authorization

When you place an order, you authorize us to charge your selected payment method for the total amount of your order. An order confirmation does not constitute our acceptance of your order; we reserve the right to cancel or modify orders for any reason, including but not limited to pricing errors, item unavailability, or suspected fraudulent activity.

5.3 Refunds and Cancellations

Once an order has been placed and confirmed, cancellations may not be possible as food preparation may have already begun. If you believe your order was incorrect, of unsatisfactory quality, or was not delivered, please contact us immediately at [email protected]. Refunds are issued at our sole discretion and subject to our internal review processes. We reserve the right to offer replacement orders, store credits, or partial refunds as appropriate remedies.

5.4 Taxes

All applicable federal, state, and local taxes, including sales tax, will be calculated and added to your order total as required by law. You are solely responsible for any taxes applicable to your purchases.

5.5 Promotional Codes and Discounts

Promotional codes and discounts are subject to their individual terms, including expiration dates, minimum order requirements, and geographic limitations. Only one promotional code may be used per order unless otherwise specified. We reserve the right to reject or invalidate any promotional code that we determine to have been obtained or used fraudulently.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, SERVICES, AND ALL CONTENT, PRODUCTS, AND INFORMATION PROVIDED THROUGH OR IN CONNECTION WITH OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

JET'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON OUR WEBSITE, INCLUDING MENU ITEMS, PRICES, NUTRITIONAL INFORMATION, OR ALLERGEN DETAILS.
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

We make no representations or warranties that our website is free from viruses, malware, or other harmful components. You are responsible for implementing sufficient security measures to protect your devices when accessing our website.

Allergen Notice: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our food products are free from any particular allergen. Our products are prepared in facilities that handle common allergens including but not limited to wheat, dairy, eggs, soy, nuts, and shellfish. Customers with food allergies or dietary restrictions should exercise caution and contact us directly before placing an order.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, JET'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The foregoing limitations of liability shall apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Jet's Pizza and its officers, directors, employees, agents, licensors, service providers, and affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of our website or services.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your infringement of any intellectual property or other rights of any person or entity.
• Any User Content submitted by you through our platform.
• Your fraudulent or intentionally wrongful conduct.
• Any dispute between you and any third party in connection with your use of our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the State in which Jet's Pizza's principal place of business is located, without regard to its conflict of law provisions. To the extent that any claim or dispute is not subject to the arbitration provisions set forth in Section 10, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located within the applicable United States jurisdiction.

Nothing in these Terms shall be construed to limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction. You acknowledge that any violation of these Terms may cause irreparable harm to Jet's Pizza for which monetary damages would be inadequate, and that we are therefore entitled to seek equitable relief without the requirement of posting bond.

These Terms are subject to applicable federal law, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts or practices.
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030).
• The Americans with Disabilities Act (ADA) as applicable to digital services.
• Applicable state consumer protection statutes.

10. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and provide a written description of your dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to binding arbitration as set forth below.

10.2 Binding Arbitration

Except as set forth in Section 10.4 below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the United States, and the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND JET'S PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, claims involving the enforcement of intellectual property rights may be brought in court without prior arbitration.

10.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to us at [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, contact information, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, any disputes shall be resolved in accordance with Section 9 (Governing Law and Jurisdiction).

11. Term and Termination

These Terms shall remain in full force and effect for as long as you use our website or services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to our website and services, with or without notice, for any reason or no reason, including but not limited to your violation of these Terms.
• Refuse service to any individual or entity at our sole discretion.
• Cancel or modify any order at any time prior to delivery or pickup completion.
• Suspend or terminate any promotional program, loyalty account, or stored credit balance associated with your account.

Upon termination of your access to our services for any reason:

• Your right to use our website and services will immediately cease.
• We may delete your account information and any associated data, subject to our Privacy Policy and applicable law.
• Any outstanding orders placed prior to termination will be processed at our discretion.
• All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, indemnification, limitation of liability, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account will not relieve you of any obligations incurred prior to termination.

12. Changes to Terms of Service

We reserve the right to modify, update, or replace these Terms of Service at any time and for any reason, at our sole discretion. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Terms on our website at pizzajets.digital.
• Where required by applicable law or where we deem it appropriate, provide notice of material changes via email to the address associated with your account.

Your continued use of our website or services after the posting of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using our services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

We may also change, suspend, or discontinue any aspect of our services at any time, including the availability of any features, databases, or content, without notice or liability.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Jet's Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any third parties or their websites. You acknowledge and agree that Jet's Pizza shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services available through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit. Third-party services may include payment processors, delivery partners, mapping services, and social media platforms.

14. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our services. To the extent applicable, and particularly for customers located in California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants California residents specific rights regarding their personal information, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. Please review our Privacy Policy for full details.

15. Force Majeure

Jet's Pizza shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, war, terrorism, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other event of force majeure. In the event of such circumstances, our obligations under these Terms shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or void under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect as if such invalid, illegal, or unenforceable provision had never been included.

The parties agree that any severed or modified provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the severed or modified provision, consistent with the overall intent and purpose of these Terms.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on our website, constitute the entire agreement between you and Jet's Pizza with respect to your use of our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to such subject matter.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. A waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of Jet's Pizza. No waiver of any provision shall constitute a waiver of any other provision, nor shall any single waiver constitute a continuing waiver.

18. Electronic Communications

By using our website and services, you consent to receive electronic communications from us, including emails, text messages, push notifications, and other digital communications related to your orders, account, and our services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including but not limited to requirements that such communications be in writing, to the extent permitted by the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws.

19. Accessibility

Jet's Pizza is committed to making our digital services accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and requirements under the Americans with Disabilities Act (ADA). If you experience any accessibility barriers on our website, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, our services, or any other matter, please contact us using the information below:

We will endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters related to active orders, please contact us via the fastest available channel.